How to Improve Health and Social Care: A Vision for Preventative Service

Restructuring of health and social care is forcing many services to close or become streamlined and managers have had to find new ways to ensure they get financial support to continue services’ delivery. In the current climate of rationing services, preventative care should be re-in fenced to minimise accidents and service users’ health deterioration at home. The measure is intended to save health and social care money in the long run. By contrast, due to drastic cuts across the public sector organisations, unfortunately preventative services are often the first to be axed. This actually tantamount to negligence at core, which later challenges the existence of our prime services – to manage complex situations such as the critical and substantial care needs. Therefore, what is the rationale behind this policy decisions (Ugwumadu 2011).

Nonetheless, it could be argued that such decisions are accredited to the tunnel vision of some senior managers. In hindsight, some of them can only see within the parameters of their corporate responsibilities that is “to save money”. In reality, it is only the older people and the other vulnerable groups in society that would suffer the consequences of such irrational decision-making. Thus, the aims of this article is to illuminate how the managers could make the case for continuing care delivery in a changing economic environment in relation to; demographic change and linear family units in the 21st Century and beyond.

On reflection, best practice would suggest that in a time of economic and budgetary constraints, collaboration with the local primary care trusts, community organisations and the third sector institutions would prevail. This would ensure that the vulnerable service users will be supported adequately to become more independent in their homes. Partnership working between agencies has the propensity for sharing resources such as, staff, information technology, offices, intelligence etc. If we are to emulate the private sector, mutualisation would help in reducing unmet needs and service breakdowns in the community. Sharing responsibilities would also promote health and psychosocial well-being among service users as well as reducing the need for admissions into nursing homes or hospital admissions.

Managing community services require organisational cultures and political change, which would give rise to the sharing of intelligence between the collaborated organisations who are working for the benefits of service users (older people, learning disabilities or mental health). This approach is intended to provide opportunities in reducing services’ duplications, costs and antagonistic relationships between agencies. Whilst capitalising on intelligence sharing, a lot of soft evidences could turn to hard evidences, this coming directly from community health practitioners such as community nurses and social workers. This data would show for example, figures on how many older people or the other vulnerable groups that were admitted to hospital after a fall or care breakdowns and what these cost the NHS and social services in after-care (Cameron 2010).

Looking at the frequency of falls and care breakdowns among the service users in a given period, the estimated figure would provide a relative forecast for the number of incidents that could lead to hospital admissions in future, costs to local primary trust and cost of care packages to social services. These results would be instrumental to future planning for community base services and implementation of strategies appropriate in reducing falls or care breakdowns at home. The projected cost savings could be reinvested to preventative services in line with continuing safe environments, where older people and other service users could be rehabilitated to minimise falls.

In practice, good risk assessments provide the opportunity for service users to be assisted in a safe environments, this could be in their own home or in a residential setting. These should be incorporated into day-to-day operations and will often run alongside equality monitoring of services. This is about getting the balance right between planning, delivery of services and managing information. This approach should be robust and prudent as to ensure cost recovery and quality care management for service users and their informal caregivers. Information gathering and monitoring of services would intensify support for community services while users are able to make choices and control of their support networks.

Another important source of evidence is feedback and “quotes from service users”. This adds to the richness of evidence. Hence, the service users know what they want and the standards they are used to, rather than the professionals prescribing for them. This signals the process for change and how services could be delivered in future. The service users and their families should be part of the new thinking in a modernising health and social care sectors and they have rights like any other citizen of the state to make informed decisions and choices.

For health and social services to remain in the premier league of services delivery within the wider welfare and universal service frameworks, it is imperative that investment in research and development is forthcoming. This provides an apparatus for good evidence based practice, where data could be shared, analysed and put to action as a mechanism in maintaining safety net. In the light of this, there is every indication that unless mutualisation is considered each of the organisations would not be able to meet the increasing needs of the growing service users now and in the future.

Inevitably, advancement in technology is changing our world and the methods of working. Thus, capturing quality practice based evidence from service users and their families could be made simple by developing and implementing scorecard systems so that individuals who come to the service can tell us things. This could be on a scale of one to five for example, telling us how depressed they feel about their care; how they feel about their health; how many falls they had in the last one month and how to improve services further. These questions or survey could be repeated every three to six months in order to compare and contrast findings. The information gathered would help determine investment in human resources and hospital avoidance strategies necessary to support older people and the other vulnerable groups to be cared for in the community for as long as possible.

All things being equal, Data Protection Act (1998) and Freedom of Information Act (2005) could constrain sharing and flow of information between agencies and this would influence services delivery in the community. If that is the case, duplication of services would continue to be present coupled with poor information sharing between agencies. In practice, duplication of services and assessment works against the best interest of the service users, hence this can create anxiety, repetition of information and exacerbation of stress amongst the users. Equally, duplication of services could lead to costs escalations between agencies and these defies the objects for cost effectiveness and strategies for recovery and business turnaround (Ugwumadu 2011).

How to Safeguard People Who Use Health or Social Care Services

As part of the Care Quality Commission’s regulations, health and social care organisations are required to demonstrate that they can safeguard their service users against abuse. The regulations say specifically that there should be suitable arrangements in place to allow for identifying the possibility of abuse, preventing it occurring and responding appropriately to any allegations of abuse. The term abuse can refer to any form of abuse such as sexual, physical, psychological, theft or neglect. There are also definite requirements with respect to the use of restraining practices to ensure that they are lawful and appropriate.

As a service provider there are a number of things that you can do to ensure that you are implementing all available reasonable steps to safeguard your service users. These include:

Training staff to understand the aspects of the safeguarding process that are relevant to them, and ensuring that staff understand the signs of abuse, and that they know what to do and who to approach if they suspect or are alerted to abuse. This includes ensuring that staff take all allegations of abuse seriously, and that they deal with any allegations or complaints fairly, treating the service user with respect and dignity. Staff should also be trained in the correct and lawful use of restraint procedures.

Educating service users to be aware of what is acceptable and what is classed as abuse. Additionally service users need to be informed about how they can report abuse and they should be encouraged to feel that his option is a real choice for them. Promoting rights and choices is specifically referred to in the Care Quality Commission’s guidance and should be taken very seriously in order to safeguard services users against abuse.

Safeguarding policies will ensure that the organisation and the registered manager are able to deal with allegations of abuse appropriately and formally. All actions in relation to the reporting of and dealing with abuse should be recorded in a formal record as per your safeguarding policies. These policies should align with national guidance and legislation.

Working collaboratively with other services, agencies and teams will also help to minimise the risk of abuse occurring and ensure a streamlined approach to safeguarding within your area.

All service users are at risk of abuse, not just those individuals that are considered to be vulnerable such as those with disabilities or the elderly. It is therefore essential that every health or social care provider looks to address safeguarding issues within their organisation.